Shipping Policy

Last updated: 04/12/2025

Thank you for shopping with SIRASU. We are committed to delivering your handcrafted pieces safely and efficiently. Please review our shipping policy below.

  1. Processing Times
  • Orders are processed within 1–3 business days.
  • Orders placed on weekends or holidays will be processed the next business day.
  • As our products are handcrafted, slight variations in preparation time may occur during high-demand periods.
  1. Shipping Methods & Rates

We ship from Boston, Massachusetts using trusted carriers such as USPS, UPS, or FedEx.

Shipping rates are calculated at checkout based on:

  • Weight and dimensions of the item
  • Destination
  • Shipping method selected
  1. Estimated Delivery Times

Typical delivery times:

  • United States: 3–7 business days

Delivery dates are estimates only and may vary due to carrier delays, weather conditions, or holiday periods.

  1. Tracking Information

Once your order ships, you will receive a confirmation email with tracking details.
Please allow 24–48 hours for tracking updates to appear.

  1. Shipping Address

Ensure that your shipping address is accurate.
We are not responsible for:

  • Lost packages due to incorrect addresses
  • Delivery issues caused by the carrier

Customers are responsible for any fees incurred due to address changes after the order is shipped.

  1. Lost or Damaged Packages

Once a package has been handed to the carrier, responsibility transfers to the shipping company.

If your package is lost or arrives damaged:

  1. File a claim directly with the carrier.
  2. Contact us at info@sirasuofficial.com and we will do our best to support you.